Privacy Policy

• We reserve the right to cancel and/or reschedule the agreed service service under reasonably required circumstances, including but not limited to: inclement weather, sickness, injuries, family emergencies, and vehicular failures.
• Reservation is required at least 7 days prior to the event.
• There will be a non-refundable $30/person deposit required at the time of reservation to secure the date. Please confirm with us prior to sending the deposit regarding the availability of your desired date.
• Deposit is non-refundable. However, should any unforeseeable situation happen, we will do our best to accommodate your needs to reschedule the event.
• We require a minimum of 10 orders (excluding kids), with a minimum invoice of $750 before taxes and travel fee during the weekdays (Mondays-Thursdays) and $950 during weekends (Fridays-Sundays).
• A 15% (fifteen percent) gratuity will be automatically added to the final invoice.
• We can only accommodate ONE time event rescheduling. If for any unfortunate reason you're unable to keep the new date, your deposit will be forfeited and you will be required to put a new deposit for a new reservation.
• Please let us know at least 3 days prior should you need to change or add your orders. We will do our best to modify it, although it is not guaranteed as we do not stock frozen items. Late order fee might apply.  And please notify us of any allergies that you/your guests may have. This is very important to ensure a successful event.
• The remaining balance becomes due immediately after the service has been rendered.
• Our catering and premium service includes all ingredients, food preparation and show, tables, chairs, and tableware. This list does not apply to our drop-off catering service.
• We will arrive 45-90 minutes prior to your reservation time to do tables and equipment setup. Your cooperation is highly appreciated by not having anyone around the area during this time.
• We allow 30 minutes grace period from the agreed starting time. Once this period has passed, there will be a $25 charge for the delay every 15 minutes thereafter.
• Should the event starting time has been delayed longer than one hour, we have the right to cancel the event, and no refund will be provided.
• Outdoor service is preferred. However, should you choose to have the event held indoor, we strongly advise on having a proper and adequate ventilation. We are not responsible for any damages that might occur during equipment transport for the event’s purposes. Please be advised that some cooking odor might remain afterwards.
• We might be taking pictures and/or videos during the event which will be used for our promotional purposes on social medias and/or website.
• We reserve the right to refuse service to anyone.

• Client is responsible to ensure that no person attending the event is tested positive for COVID-19 to their knowledge.
• In any case that anyone attending has showed symptoms or tested positive for COVID -19, please inform us immediately.
• Client is responsible to comply with county and state regulations regarding social gathering to prevent the spread of COVID-19.
• Inagawa Hibachi is not liable for any illnesses or conditions that occur after the event. We do our best to comply with health regulations and fulfilling customer’s request regarding food allergies.

And last but not least. Sit back, relax, and enjoy the experience!